This page features all information about taking out your Tulip Assist insurance, and submitting a claim notice with us.
You’ll also find an overview of what is covered.
Can’t find the answer to your question here?
Our customer service is happy to help you.
Taking out an insurance
How do I insure my phone?
You take out a Tulip Assist insurance when you order your new phone.
As you’ve already entered the necessary details to order your new device, you can take out your insurance in no time.
This way, we can take care of everything in one go!
It isn't possible to take out a Tulip Assist insurance later.
Unfortunately, phones that weren't bought from an affiliated party can't be insured either.
How can I terminate my Tulip Assist-insurance?
How can I terminate my Tulip Assist-insurance?
Your Tulip Assist insurance can always be cancelled monthly!
You can easily take care of this via your Tulip Assist account.
We work with a notice period of 30 days. Here, we explain how to terminate your insurance.
I got a new phone, can I keep using my current Tulip Assist insurance?
No, Tulip Assist insurance on your old phone is not transferable to your new phone.
If you are no longer using your old phone, we recommend that you cancel its phone insurance and get new Tulip Assist insurance for your new phone.
Please note that phones that have been purchased from an affiliated party cannot be insured.
How do I pay for my insurance?
Once a month, you’ll pay the premium via an automatic collection. The premium is always collected before the first calendar day of the month. You don’t have to do anything!
If the automatic collection fails, we will try again after 5 days. If the second automatic collection fails too, we will ask you to transfer the payment yourself. In order to remain insured, the monthly premium must be paid before the 14th day of the month. If the second collection fails, we will notify you per email in time.
If the payment has not been made before the 14th day of the month, the insurance coverage retroactively expires on the 15th day of the calendar month, starting on the 1st day of this calendar month. In that case, you will have 14 days to pay the overdue premium. The insurance will become active again starting on the day you make up the late payment. If we do not receive the overdue premium within these 14 days, we will end your insurance definitively.
For more information, you can read article 9 of the policy terms and conditions.
How do I pay my overdue premium?
In case of a late payment, you can transfer the payment amount yourself to NL56INGB0007226676 in name of Tulip Assist.
Please include your policy number and the invoice number in the description.
How can I change my details?
If your personal details have changed, we recommend that you let us know as soon as possible. To do so, log in to your Tulip Assist account and go to My details. Now click on the Change details button and change your details.
Did your email address or bank account number change? Please contact our customer service by telephone to change it. You can also pass on a change in your email address to us via email.
You can always change your details by calling our customer service via 3531800832377, or by sending an email to info@tulipassist.ie.
Please include your contact details, your policy number, and the type of insurance in the email.
Insurance & Coverage
What does my Tulip Assist insurance cover?
Tulip Assist offers two different insurances.
With the Mobile Essential insurance you'll be insured against impact, fall, and water damage.
Theft is not covered by this insurance.
With the Mobile Complete insurance, you’ll be insured against both material damage and theft of your phone. In case of theft, you’ll also be insured against call charges and data fees as a result of misuse of your mobile device by third parties. Costs up to €1000 that occurred within 24 hours after the theft will be compensated.
You can find more information about the coverage of your Tulip Assist insurance in article 2 of the policy terms and conditions.
Doesn't my home contents insurance cover this?
If you have a home contents insurance that covers your mobile devices, it usually insures accidents in and around your home only. In case you have an additional away-from-home coverage for outdoor risks, it usually doesn’t cover the entire amount, and the coverage area may be limited.
The Tulip Assist insurance was designed especially to insure your mobile devices, and it covers damage or theft both outdoors and abroad.
How much does the Tulip Assist insurance cost?
The type of device determines the monthly premium. You can find the exact premium for your device, including the 21 insurance premium tax, on the website of the seller where you applied for your Tulip Assist insurance.
With the purchase of the Tulip Assist insurance, the first 3 months are free of charge.
You can cancel the insurance at any moment.
Who can take out this insurance?
Anyone who is at least 18 years old and has a permanent place of residence in Ireland can take out this insurance.
We also offer Tulip Assist insurances to legal persons who have a permanent seat in Ireland.
Reporting damage & Claim process
My device is damaged, what can I do?
Is your device not working properly?
We are happy to help you!
Often, it turns out that the phone isn’t really faulty, but the settings haven’t been set up correctly. Because of this, it may appear to be broken.
Via the Gomibo website, we will help you determine whether the device really is faulty, or if you can solve the issue yourself.
Was your phone damaged when you received it, or have you discovered a manufacturing defect? If so, you should report this to the seller.
In case of theft or fall, impact, or water damage, you should report the damage to us via your Tulip Assist insurance. You can find all information about submitting your claim notice and the subsequent process under Reporting damage,
My device has been stolen, what can I do?
Make sure that your SIM card is blocked.
This way, you prevent expensive call and data charges.
We explain how to block your SIM card per provider here.
You also have to report the theft to the police as soon as possible.
Do you have the Mobile Complete insurance? If so, report the theft of your phone to us via your Tulip Assist account after reporting it to the police.
You can find all information about submitting your claim notice and the subsequent process under Reporting damage.
How do I switch off Find My iPhone (FMI)?
If you have to send in your phone for repairs, please switch off the Find My iPhone feature first.
Otherwise, your device can't be fully restored.
You can switch off the Find My iPhone feature via the device itself or via iCloud.
There's a step by step explanation of how to switch it off below.
Please note: If you switch off the Find My iPhone feature via iCloud, all files on your phone will be deleted as well!
Switch off Find my iPhone via device
- Tap Settings;
- Scroll down and tap iCloud;
- Scroll down and tap Find My iPhone;
- Tap on the switch next to Find My iPhone;
- Enter your Apple ID password and tap Turn off;
- You've now switched off Find my iPhone!
Switch off Find my iPhone via iCloud
- Go to iCloud.com and log in using your Apple ID;
- Tap on Find iPhone;
- At the top, click on All devices and select your device;
- Click on Erase iPhone
- Log using your Apple ID;
- Fill out your answers and click on Continue;
- If applicable, fill out your phone number and message;
- Click on Complete;
- Click on OK;
- Click on Remove from account;
- Click on Remove;
- You've now switched off Find my iPhone, and all files have been removed from your device!
Are you having trouble switching off Find my iPhone?
Don’t worry!
On this Gomibo page you can find clear instructions on how to Switch off Find My iPhone.
How do I reset my phone?
In order to repair your phone, the device must be returned to the factory settings.
This removes all files, data, and settings from your device.
First, make a backup of all the files on your device.
That way, they won’t be lost, and you can restore them to your phone later.
We explain how to make a backup via the links below;
Performing a reset differs per type of phone.
We explain how to perform a reset for iOS and Android via the links below.
What is the status of my claim notice?
You’ll find the status of your claim notice under My claims.
To view the status, log into your personal Tulip Assist account and go to My claims.
Now click on the claim notice you want to check to view the status
How long does it take for a claim notice to be processed?
After receiving your device, we ship it to the repair company.
They will examine the device and draw up a damage report within 2 to 10 business days on average.
Afterwards, we will assess your claim notice within 1 to 2 business days.
If we approve your claim notice, your device will be repaired within 5 to 10 business days.
If applicable, you will receive a replacement device within 2 business days.
In all, the repair process takes around 10 business days and takes a maximum of 20 business days on average.
We give a further explanation about the repair process and its duration under Reporting damage.
When will I receive a replacement device?
After receiving your device, we ship it to the repair company.
They will examine the device and draw up a damage report within 2 to 10 business days on average.
Afterwards, we will assess your claim notice within 1 to 2 business days.
If we approve your claim notice, your device will be repaired within 5 to 10 business days.
If applicable, you will receive a replacement device within 2 business days.
In all, the repair process takes around 10 business days and a maximum of 20 business days on average.
How do I send in extra information?
You can send in additional information for your claim notice via your Tulip Assist account.
Log onto your account and go go My claims.
Click on the Add files button in your claim notice and add the file with the extra information.
You can also send in the extra information per email. In that case, please send the additional information to info@tulipassist.ie
Is my replacement device insured as well?
The replacement device you receive from Tulip Assist is also insured according to the original policy conditions.
Will I receive a new invoice for a replacement device?
When you receive a replacement device as a result of an accepted claim, no new invoice for the replacement device will be provided. The invoice of the original device remains valid for administrative and warranty purposes. The replacement device is covered by the same insurance policy as the original device, subject to the conditions and limitations already in force.
My damage isn't covered, what can I do?
If the Tulip Assist insurance doesn’t cover the damage to your device, the repair fees aren’t reimbursed.
It is still possible to have your device repaired via Tulip Assist.
In that case, you’ll have to pay for the repair fees yourself.
I don't agree with the results of the investigation, what can I do?
We’d like to help you resolve this. If you don’t agree with the results of the investigation of the claim for your phone, you can submit your objection here.
